Is your in-house NoC (network operations center) team reactive rather than proactive? Are your systems struggling to keep up with the demands of your growing business? The truth is that technology has come a long way since the break/fix IT days. So, if your internal NoC team still handles system maintenance and security, it’s time to change that.
Data protection is one of the most sought-after solutions managed service providers (MSPs) offer. For one, cybercrime is on the rise. Then, with corporate businesses spending over $210 billion USD a year on cybersecurity measures, cost savings are critical.Â
If you want to be at the top of your game, delegating NoC tasks to a third-party provider is a strategic move. As said by STAFFVIRTUAL, outsourcing offers many benefits that help MSPs grow. But before we discuss these, let’s discuss the tasks you can outsource for your MSP business.
NoC Task MSPs Can Outsource
If you are considering outsourcing NoC services, you are not alone. Since it boosts productivity and improves service delivery, a lot of MSPs these days are opting to assign NoC responsibilities to outside vendors.Â
Below are some of the key tasks MSPs can outsource:
1. Network Management and Monitoring
Network management and monitoring are two tasks MSPs often outsource. Partnering with providers to handle these responsibilities helps guarantee the smooth operation of your IT infrastructure. Additionally, these functions entail continued surveillance of network health and performance. These help you address problems before they escalate and become complicated.
2. Infrastructure and Server Management
Performance tuning and server health monitoring are part of infrastructure and server management. It also covers the application of patches and updates to keep servers running efficiently. At the same time, IT specialists tailor server configurations based on your client’s needs. Delegating this function results in reduced downtime and better server performance. It also allows you to scale your resources as needed.
3. Incident Response and Resolution
This function involves responding to IT incidents and providing 24/7 support. It’s essential to minimize the impact of unforeseen problems on your operations. It also covers root cause analysis and keeps detailed incident logs.Â
Outsourcing this function helps ensure continuity and prevents potential losses associated with these incidents. Additionally, it can make resolution times faster and enables clients to recover quickly from IT-related issues.
4. Performance Reporting and Analytics
Reporting and analytics help identify areas for improvement and areas for optimization. It entails generating insights and reports on the IT infrastructure and its functions.Â
Third-party providers give MSPs access to expertise and advanced analytical tools. This data can improve efficiency and optimize IT infrastructure. It also allows you to address issues immediately and improve internal processes. Ultimately, it gives MSPs a competitive advantage.
5. Backup and Disaster Recovery
Backup and disaster recovery systems protect an MSP’s data integrity. This function is crucial, particularly in unforeseen issues and system failures. It also involves quick restoration of systems. That’s why MSPs outsource this task to protect vital business data and guarantee minimal data loss during IT disasters. As a result, it ensures resilience and business continuity.
Benefits of Outsourcing NoC Services
Undoubtedly, outsourcing NoC services offers many benefits. Some of the most notable advantages include:
Better Management of Client Endpoints
Managing networks can be tricky. The rise of remote work has added more endpoints that need monitoring. It involves several tasks, such as:
- Patching and updating software
- Removing malware and viruses
- Checking configurations
- Responding to client tickets
To track endpoints, you need to partner with a dependable third-party provider. This process is crucial in today’s digital landscape. Unattended endpoints can provide security gaps that hackers can exploit.
Less Client Downtimes
Downtimes can seriously affect your clients’ business and financial situations. NoC services manage network security by providing the following:
- 24/7 monitoring
- Preventive maintenance
- Early detection
- Fast response
Delegating NoC functions means you can detect network threats faster, and you’re able to provide quick resolutions with more robust security measures.
Overcome People and Skills Gap
Finding and hiring the right IT team can be challenging and expensive. Technology can sometimes advance quickly, making it difficult for your team to keep up. Outsourcing gives you access to resources and experts to help you with:
- Advanced sequencing and scripting
- Complicated network management tasks
- L1 and L2 support
- Backup and disaster recovery
It also enables you to help clients get the best service regardless of the issues that may arise.
Strategize your MSP with Outsourced NoC Services
Outsourcing NoC functions is a powerful strategy. It can help MSPs maintain the quality and reliability clients expect. It allows you to position your business for sustainable growth and success by choosing the right service partner. Knowing that experts are looking after your business’ technical backbone gives you peace of mind and better focus.
